Privacy Policy
Welcome to Chain Media! These terms and conditions outline the rules and regulations for the use of our website and services.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Chain Media if you do not agree to all the terms and conditions stated on this page.
1. Interpretation and Definitions
1.1. The following terminology applies to these Terms and Conditions, Privacy Statement, and any or all Agreements: "Client", "You", and "“Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our", and "Us", refers to our digital marketing agency. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.
2. Services
2.1. Chain Media provides a range of digital marketing services including but not limited to photography, videography, social media management, content creation, and online advertising.
2.2. The specific details of the services provided, including deliverables, timelines, and pricing, will be outlined in a separate agreement between the Client and Chain Media.
3. Client Responsibilities
3.1. The Client agrees to provide all necessary information, materials, and access required for Chain Media to perform the agreed-upon services.
3.2. The Client is responsible for ensuring that any content provided to Chain Media does not infringe upon the rights of third parties, including copyright, trademark, or intellectual property rights.
4. Payment
4.1. Payment terms will be agreed upon in advance and outlined in the service agreement between the Client and Chain Media.
4.2. Chain Media reserves the right to suspend or terminate services in the event of non-payment or breach of payment terms by the Client.
5. Intellectual Property
5.1. All intellectual property rights in any materials created by Chain Media as part of the services provided shall remain the property of Chain Media unless otherwise agreed upon in writing.
5.2. The Client agrees not to use any materials created by Chain Media for any purpose other than the agreed-upon marketing activities without prior written consent.
6. Limitation of Liability
6.1. Chain Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the services provided, including but not limited to loss of profits, loss of data, or business interruption.
7. Governing Law
7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of United Kingdom.
8. Changes to Terms and Conditions
8.1. Chain Media reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website and services after any such changes shall constitute your consent to such changes.
9. Contact Us
9.1. If you have any questions or concerns about these terms and conditions, please contact us at info@chainmedia.co.uk
9.2. By using this website and our services, you signify your acceptance of these terms and conditions. If you do not agree to these terms, please do not use our website or services.
10. What information do we collect about you?
10.1. We collect information about you when you request that we contact you by filling out the contact form. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information can be collected using cookies, further information about this is detailed below.
10.2 The personal data collected when you submit a form to us for processing is:
· Name
· Email Address
· Phone Number
· Details of Enquiry
10.3 How will we use the information about you?
We collect information about you to process your enquiry, manage your account and, if you consent, to email you about other products and services we think may be of interest to you. If you fill out your details in this contact form, the data is secured in our email service provider’s server. We do not use it for marketing purposes and never share it with third parties.
10.4. We will not share your information with companies outside the organisation except where required to mailing list providers as detailed below.
10.5. In processing orders, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
10.6. Information provided for marketing purposes will be retained and regular consent will be sought to continue providing you with this service. You have the right to unsubscribe and have your data deleted at any time as defined at the end of this policy.
10.7. Personal data including first name, last name, email address, access requirements and dietary preferences may be required for attending events which we host or facilitate, and failure to provide information in these cases may limit the ability of the organisation to run an event. Information relating to events will be anonymised 1 year from event completion. Anonymised data may be retained to assist with planning future events.
10.8. No automated decision making or processing takes place.
11. Other websites
11.1. Our website contains links to other websites, such as links contained within our client’s section. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
12. Complaints
12.1 If you feel that your personal data has been misused you have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner’s Officer. in the Republic of Ireland this is the Data Protection Commissioner.
13. Refund Policy Overview
13.1. Our refund and returns policy last’s 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
13.2. To complete your return, we require a receipt or proof of purchase.
13.3 There are certain situations where only partial refunds are granted.
14. Downloadable content
14.1. Purchase Acknowledgement
By making a purchase from Chain Media you acknowledge and agree to the terms of our no refund policy for downloadable content.
14.2. No Refund Eligibility
Chain Media does not offer refunds for any downloadable content, and all sales are final. This policy is in accordance with the Consumer Contracts Regulations 2013, which states that the right to cancel and receive a refund does not apply to the supply of digital content if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
14.3. Non-Refundable Items
a. Change of Mind: Refunds will not be provided based on a change of mind or if the content does not meet personal expectations.
b. Compatibility Issues: It is the responsibility of the customer to ensure that their devices meet the necessary technical requirements for downloading and accessing the content. We are not liable for any compatibility issues.
14.4. Modifications
Chain Media reserves the right to modify or update this no refund policy at any time. Any changes will be effective immediately upon posting on our website.